Dear Pionairs Member,

As you know, the coronavirus is becoming more widespread. Johnson is keeping a close eye on this situation for our customers, as it may impact their travel insurance coverage.

MEDOC® travel insurance includes both medical coverage, and trip cancellation/interruption coverage. The latter reimburses customers for non-refundable deposits on pre-paid travel arrangements and cancellation penalties that a transportation carrier may charge.

Travel advisories issued by the Government of Canada can trigger changes in travel insurance coverage. Once a location receives an advisory stating “Avoid all travel” or “Avoid non-essential travel,” limitations are placed on coverages. Trips booked after this point will not be eligible for medical coverage or trip cancellation/interruption coverage. However, trips booked prior to these advisories are often eligible for trip cancellation/interruption benefits. We encourage our customers to check their travel insurance to verify their coverage.

Advisories change regularly. Please visit the Government of Canada’s Travel Advice and Advisories page for the most up-to-date information:

Health Canada and the World Health Organization (WHO) also regularly post important information and advice to stay safe.

We hope this information is helpful. Please contact us if you have any questions.


Johnson Insurance