Frequently Used Telephone Numbers

Before contacting these numbers, please see the reference page in this document which may provide some answers to your questions.

The following numbers may change without notice.

  1. EMPLOYEE CARE TEAM Toll Free N.A. 1-833-847-EMPL (3675)
  2. AIR CANADA VACATIONS 1-877-752-5510
  3. CANADA REVENUE AGENCY (Income Tax Enquiries) 1-800-959-8281
  4. AIR CANADA CARGO (Reduced Rate) 1-800-361-2159
  5. CLAIM SECURE 1-888-982-7878
  6. AC EMPLOYEE TRAVEL CALL CENTRE 1-800-413-1113
  7. IBM HELP DESK (I.E Passwords) 1-866-274-5444
  8. DISTRICT TRAVEL HELPERS- see list – under Pionairs travel assistance

Some of the Help Desk phone numbers have recently been changed.


Montreal

From any location in the Montreal area, call - (514) 422-HELP (4357)


Rest of North America

From other locations in Canada and North America (including the United States)

call toll-free 1-866-274-5444


From the following Caribbean countries*:

Antigua, Barbados, Bermuda, Dominican Republic, Jamaica call: 1-888-541-4790 or directly at: (514) 422-4357


*Charges apply

*Country code and local provider dialing specifics are applicable.


Rest of world - From international locations please refer to the table below:

Originating Country

Country Code

Dialed Number

Argentina

AG

0800-444-7790

Australia

AU

1-800-82-3150

China Northern

CI

10-800-711-1072

China Southern

C4

10-800-110-0999

France

FR

0800-90-1575

Germany

GE

0800-182-0628

Hong Kong

HK

800-90-5537

Italy

IT

800-789828

Japan

JP

00531-11-0089

Japan

J4

0066-33-830325

Japan

TL

0034-800-900439

New Zealand

NZ

0800-452241

Switzerland

SZ

0800-56-2305

United Kingdom

UK

0808-234-9205

Important Notes: Callers from China and Japan may be required to try each respective toll-free listed, based on their province location.


Local building or telephone switch specifics may apply. Please contact local telephony team for dialling instructions.


Cell phone users who are not able to dial toll-free should contact local service provider for dialling instructions.


Callers from countries not listed, can use the World Wide number: 1-866-274-5444.