Frequently Used Telephone Numbers
Before contacting these numbers, please see the reference page in this document which may provide some answers to your questions.
The following numbers may change without notice.
- EMPLOYEE CARE TEAM Toll Free N.A. 1-833-847-EMPL (3675)
- AIR CANADA VACATIONS 1-877-752-5510
- CANADA REVENUE AGENCY (Income Tax Enquiries) 1-800-959-8281
- AIR CANADA CARGO (Reduced Rate) 1-800-361-2159
- CLAIM SECURE 1-888-982-7878
- AC EMPLOYEE TRAVEL CALL CENTRE 1-800-413-1113
- IBM HELP DESK (I.E Passwords) 1-866-274-5444
- DISTRICT TRAVEL HELPERS- see list – under Pionairs travel assistance
Some of the Help Desk phone numbers have recently been changed.
Montreal
From any location in the Montreal area, call – (514) 422-HELP (4357)
Rest of North America
From other locations in Canada and North America (including the United States)
call toll-free 1-866-274-5444
From the following Caribbean countries*:
Antigua, Barbados, Bermuda, Dominican Republic, Jamaica call: 1-888-541-4790 or directly at: (514) 422-4357
*Charges apply
*Country code and local provider dialing specifics are applicable.
Rest of world – From international locations please refer to the table below:
Originating Country
Country Code
Dialed Number
Argentina
AG
0800-444-7790
Australia
AU
1-800-82-3150
China Northern
CI
10-800-711-1072
China Southern
C4
10-800-110-0999
France
FR
0800-90-1575
Germany
GE
0800-182-0628
Hong Kong
HK
800-90-5537
Italy
IT
800-789828
Japan
JP
00531-11-0089
Japan
J4
0066-33-830325
Japan
TL
0034-800-900439
New Zealand
NZ
0800-452241
Switzerland
SZ
0800-56-2305
United Kingdom
UK
0808-234-9205
Important Notes: Callers from China and Japan may be required to try each respective toll-free listed, based on their province location.
Local building or telephone switch specifics may apply. Please contact local telephony team for dialling instructions.
Cell phone users who are not able to dial toll-free should contact local service provider for dialling instructions.
Callers from countries not listed, can use the World Wide number: 1-866-274-5444.